Our Privacy Policy

We collect the following personal data:

• Personal Identifiable Information (PII): Name, phone number, email address, billing and shipping addresses.
• Financial Information: Payment details, including credit/debit card information processed securely via third-party payment gateways.
• Transaction Details: Purchase history, order details, and invoices.
• Technical Data: IP address, browser type, device information, operating system, and website usage data.
• Communication Records: Emails, messages, customer support interactions, and feedback.
• Marketing Preferences: Details of your preferences in receiving marketing communications from us.
• Social Media Data: Information shared via social media interactions, such as likes, comments, and direct messages.
• User-Generated Content: Reviews, testimonials, and feedback provided by users on our website or social media pages.

How we collect this data?

• Directly from customers when they place an order, create an account, or contact customer service.
• Through Google forms
• Automatically through cookies and tracking technologies when customers visit our website.
• From third parties, such as payment processors, advertising networks, analytics providers, and business partners.
• Through social media interactions and engagement with our online content

How we use your data?

• To process orders, payments, and deliveries
• To provide customer service and respond to inquiries.
• To send order confirmations, invoices, and updates
• To personalize user experience and improve our services.
• To analyze website traffic, optimize user engagement, and conduct market research.
• To comply with legal obligations and prevent fraudulent activities.
• To send promotional offers, newsletters, and advertisements based on user preferences.
• To provide security monitoring and fraud prevention.
• To improve our website functionality and enhance customer experience.
• To enforce our terms of service, policies, and business agreements

Data sharing and disclosure

We do not sell, trade, or rent customer information. However, we may share information with:

• Service Providers: Payment processors, logistics partners, and IT service providers to fulfill our business operations.
• Marketing Partners: Third-party services that assist in advertising, promotions, and analytics
• Legal Authorities: If required by law, regulation, or government request, we will disclose necessary information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity.
• Affiliated Companies: If we have subsidiaries or affiliates, we may share data within our corporate structure.

Data Security

We implement strict security measures to safeguard your data, including encryption, access controls, and secure servers. While we take all reasonable steps to protect your information, no data transmission over the internet is entirely secure. We recommend customers use strong passwords and update them regularly to enhance security.

If we detect a security breach that affects your personal information, we will notify you and relevant authorities in compliance with applicable laws.

Retention of data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once data is no longer needed, we securely delete or anonymize it.

Your rights & choices

• Access & Correction: Request access to your personal data and correct inaccuracies.
• Data Deletion: Request the deletion of your personal information, subject to legal obligations
• Opt-Out of Marketing: Unsubscribe from promotional communications at any time.
• To personalize user experience and improve our services.Cookie Control: Manage cookie settings through browser preferences.
• Restrict Processing: Request that we limit the processing of your data under certain conditions.
• Data Portability: Request a copy of your personal data in a structured format.

To exercise these rights, contact us using the details provided in Section 14.

Cookies and tracking technologies

• Improve website functionality and user experience.
• Analyze site traffic and performance.
• Personalize advertisements and promotions.
• Store user preferences.
• Users can modify their cookie preferences through browser settings. Disabling cookies may affect.
• Website performance.

Third party links

Our website may contain links to third-party sites. Clicking on these links may allow third parties to collect your data. We are not responsible for their privacy policies or practices and encourage users to review third-party privacy policies before interacting with them.

International data transfers

If you are accessing our services from outside India, please be aware that your data may be transferred to and stored in India. By using our services, you consent to this transfer.

Children’s Privacy

Our services are not directed toward children under 18. We do not knowingly collect or store data from children. If we discover that we have unintentionally collected data from a minor, we will delete it immediately.

Changes to this privacy policy

We reserve the right to update this policy at any time. Changes will be posted on our website with an updated "Effective Date." Users are encouraged to review the policy periodically. If there are significant changes, we may notify you via email or other communication channels.

Contact Us

For any privacy-related inquiries, please contact us at:
Hav’dor India Pvt Ltd
Email: contact@havdor.com
Phone: +91 7027029188, +91 7027028892
Address: First floor, Pipli Road, Adjoining Chattha Complex, Near Heritage Hotel, Kurukshetra, 136118, Haryana